Return & Refund Policy

At Sweet Gifting, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

Return Period

We offer a 15-day return policy, which means you may request a return within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition as received

  • The product must be in its original packaging with all tags and accessories

  • You must provide a valid receipt or proof of purchase

Items that do not meet these conditions may not be eligible for return.

How to Request a Return

To start a return request, please contact our support team at:

📧 sweetgifting.in@gmail.com

Please include:

  • Your order number

  • Reason for the return

  • Photos of the product (if damaged or defective)

If your return is approved, we will provide instructions on how and where to send the item.

Items returned without prior approval will not be accepted.

Return Address

Sweet Gifting
Murlidhar App A Block No.2
Dabgar Sheri, Kadiyavad
Junagadh, Gujarat – 362001
India

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Personalized or customized products

  • Personal care or beauty items

  • Perishable goods (such as food, flowers, etc.)

  • Gift cards

  • Items purchased on sale or clearance

Exchanges

If you wish to exchange an item, the fastest way is to return the original product and place a new order for the desired item.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 10–15 business days. Processing time may vary depending on your payment provider.

If you have not received your refund within the expected timeframe, please contact us at:

📧 sweetgifting.in@gmail.com