Return & Refund Policy

At Sweet Gifting, we strive to ensure a delightful experience with every order. However, if you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

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📅 Return Period

We offer a 15-day return window from the date of delivery.
You can request a return within this period if your order meets the eligibility criteria mentioned below.

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✅ Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in original condition
The product must be returned in its original packaging with all tags, accessories, and components
A valid order confirmation or proof of purchase must be provided

⚠️ Returns that do not meet the above conditions may be declined.

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📩 How to Request a Return

To initiate a return, please contact us at:
📧 sweetgifting.in@gmail.com

Kindly include the following details:

Order Number
Reason for return
Clear photos/videos (in case of damaged, defective, or incorrect items)

Once your request is reviewed and approved, we will share detailed instructions for the return process.

❗ Please note:
Items sent back without prior approval will not be accepted.

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📍 Return Address

Sweet Gifting
Murlidhar App, A Block No. 2
Dabgar Sheri, Kadiyavad
Junagadh, Gujarat – 362001
India

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🚚 Damaged, Defective, or Incorrect Items

We request you to inspect your order at the time of delivery.

If you receive:

A damaged product
A defective item
An incorrect product

Please contact us within 48 hours of delivery with proper proof (images/videos), and we will arrange a replacement or resolution at the earliest.

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❌ Non-Returnable Items

The following items are not eligible for return:

Personalized or customized products (including engraved items)
Personal care and beauty products
Perishable goods (flowers, food items, etc.)
Gift cards
Products purchased during sale/clearance (unless damaged or defective)

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🔁 Exchanges

We currently do not offer direct exchanges.

If you wish to exchange a product, you may:

Initiate a return (if eligible)
Place a new order for the desired product

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💰 Refund Policy

Once we receive and inspect your returned item:

You will be notified about the approval or rejection of your refund
If approved, the refund will be processed to your original payment method

⏳ Refund Timeline:

10–15 business days after approval
Processing time may vary depending on your bank or payment provider

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⚠️ Important Notes

Shipping charges (if any) are non-refundable, unless the return is due to our error
Return shipping cost may be borne by the customer unless the product is defective or incorrect
Refunds will only be processed after successful inspection of the returned product

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📞 Need Help?

If you have any questions regarding returns or refunds, feel free to contact us:

📧 sweetgifting.in@gmail.com

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❤️ Our Promise

We are committed to making your gifting experience smooth, reliable, and memorable. Thank you for trusting Sweet Gifting.